New York State Complains about iPhone Battery

From Newsday
New York State's Consumer Protection Board has raised some complaints about the .iPhone's battery and the phone's repair and return policies in a letter to Apple, the agency said Monday.

"I encourage Apple to redesign the iPhone in order to provide for a replaceable battery," Mindy Bockstein, chairwoman and executive director of the state's Consumer Protection Board, wrote to Steve Jobs, chief executive of Apple, in a letter dated July 17 that the agency provided to Newsday Monday. Bockstein said, "A high-end cell phone shouldn't have to have low-end customer service."

Bockstein also told Jobs that Apple should provide free rental phones as customers wait for repairs to the iPhone. "Consumers should not have to rent an iPhone for $29 because their expensive iPhone failed to perform as expected and needs repair," she wrote. She also said Apple should extend its 14-day return policy to 30 days, which is the period AT&T allows for the wireless service the phone uses.

Furthermore, Apple shouldn't charge a 10-percent restocking fee and should review how it discloses contract terms and conditions, warranties and return policies, Bockstein wrote.

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